Frequently Asked Questions (FAQs)

Q. How can you provide this service at such a reduced rate?
A. We save time by designing your space from our studio instead of in-home visits and consultations. We also save time by not purchasing and installing your furnishings and décor. When we save time, you save money; but not at the expense of quality design. Basically, it’s a win-win for everyone!

Q. Are there any additional fees or charges in Design in a Binder™?
No. There are no hidden fees or additional costs. The room price you pay at the beginning of the design process is the only fee for the design of your room and receipt of your Design in a Binder™.

Q. How can you determine what I really want and need without ever meeting me?
A. Through an initial phone conversation, e-mail communications, our design questionnaire and sample pictures, we’ll get to know you and your needs.

Q. How can you know what my room looks like without coming to my home?
A. A picture really is “worth a thousand words,” but this isn’t the only reason we’re able to design your room without visiting your home. Through pictures, room measurements and computer room layout software, we are able to “see” your room. Then, we can draw the room and furnishings to scale to know exactly how the room will look.

Q. Can you use any of my existing furniture and accessories in the design?
A. Of course! Just send us pictures and measurements of any items you would like us to incorporate into the new design. We’ll do our best to use them or alter them in a manner that works with the design.

Q. How difficult is the design to implement on my own?
A. We provide you with everything you need to implement the design in your own space with ease. With the materials provided in your binder, you’ll know exactly which items to purchase, where to purchase them and how to arrange and install them in your room. We are also always just a phone call or e-mail away if you have any questions or need assistance. We’re with you every step of the way.

Q. Can I get custom window treatments with my design?
A. Sure! Typically, Design in a Binder™ utilizes drapery available online or through nationwide retailers. However, if your budget allows for custom treatments and this is your desire, we will happily meet this request. We have full access to most “to the trade” items, including fabrics, furniture and wallcoverings. Should you desire to purchase any of these items, they will be billed at our retail price plus shipping, and must be paid in full prior to ordering. Of course, fabric swatches would be made available to you prior to ordering.

Q. What if I have questions about my design after I receive my Design in a Binder™?
A. Just ask! Shortly after you receive your Design in a Binder™, we will call you directly in case you have any questions or concerns. You are also free to contact us by phone or e-mail anytime you have questions while implementing your design.

Q. What if there’s something in my design I don’t like?
A. The beauty of Design in a Binder™ is you’re free to implement as little or as much of the design as you desire. If you don’t like a vase we selected for your room, simply don’t buy it. Of course, if there is a large aspect of the design you’re not pleased with, such as a paint color or piece of furniture, we’ll be happy to work with you to revise the design. However, revisions to Design in a Binder™ will be made at an additional fee.

Q. How long before I receive my design?
A. Once we receive your pictures, measurements and completed design questionnaire, the design phase of your project will take at most 6 weeks.  If your project consists of multiple rooms, we may need a few additional weeks to complete the project. Of course, we will notify you at the beginning of the design process if any delays are foreseen.

Q. Other questions?
A. You can always give us a call or send us an e-mail! Click here to go to our Contact page